PRIVACY POLICY

Effective Date: 28 June 2026

1. Introduction

Global Forex Pty Ltd ("Global Forex", "we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly and in accordance with applicable Australian privacy laws.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you use our website or our international money transfer services.

By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.

2. Company Details

Global Forex Pty Ltd

54 Marion Street
Harris Park NSW 2150
Australia

Phone: +61 400 605 068

Email: info@globalforex.au

Website: www.globalforex.au

3. Scope of this Policy

This Privacy Policy applies to:

• Visitors to our website.
• Customers using our money transfer services.
• Individuals making enquiries.
• Beneficiaries where applicable.
• Any other person whose personal information we collect in connection with our services.

4. Information We Collect

Depending upon the services requested, we may collect the following information:

Personal Identification Information

• Full name
• Date of birth
• Residential address
• Postal address
• Nationality
• Occupation
• Email address
• Telephone number

Identity Verification Information

To comply with Australian Anti-Money Laundering and Counter-Terrorism Financing requirements, we may collect:

• Passport
• Driver Licence
• Medicare Card
• Other government-issued identification
• Selfie or facial verification (where applicable)
• Verification results from approved electronic verification providers

Financial Information

• Bank account details
• Payment information
• Transaction history
• Transfer amounts
• Currency selected
• Payment method

Beneficiary Information

To complete your transfer we may collect:

• Recipient name
• Recipient address
• Recipient bank details
• Mobile number
• Country of destination
• Relationship with sender
• Purpose of transfer

Technical Information

When you use our website we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Website pages visited
• Time spent on pages
• Cookies
• Log information

5. How We Collect Information

We may collect information:

• When you register an account.
• When you submit identification documents.
• When you send money.
• When you contact customer support.
• Through our website.
• Through cookies and analytics technologies.
• From identity verification providers.
• From payment providers.
• From publicly available sources where permitted by law.

6. Why We Collect Personal Information

We collect personal information to:

• Verify your identity.
• Process international money transfers.
• Comply with Australian laws.
• Meet AML/CTF obligations.
• Prevent fraud and financial crime.
• Detect suspicious transactions.
• Respond to enquiries.
• Improve customer service.
• Maintain accurate business records.
• Resolve complaints.
• Manage our website.
• Improve our services.
• Send service notifications.
• Fulfil legal and regulatory obligations.

7. Identity Verification

Before processing certain transactions, we may require customers to complete identity verification.

Verification may include:

• Electronic verification.
• Government-issued identification.
• Proof of address.
• Additional documentation where required.

Failure to provide requested information may prevent us from providing our services.

8. AML/CTF Compliance

As an Australian money transfer provider, Global Forex Pty Ltd complies with applicable Anti-Money Laundering and Counter-Terrorism Financing obligations.

We may collect additional information where required for customer due diligence, ongoing monitoring, source of funds enquiries, transaction verification and compliance with legal obligations.

9. International Money Transfers

When you request a money transfer, we collect information necessary to process the transaction, including:

• Sender information.
• Recipient information.
• Destination country.
• Payment details.
• Bank account information.
• Transfer amount.
• Purpose of transfer.
• Supporting documents where required.

Some information may be shared with overseas financial institutions or payout partners solely for the purpose of completing your transaction.

10. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

• Improve website performance.
• Remember user preferences.
• Enhance website security.
• Analyse website traffic.
• Improve customer experience.

We may use website analytics tools to understand how visitors use our website and to improve our services. These tools may collect information such as browser type, pages viewed, session duration and device information.

You may disable cookies through your browser settings; however, some features of the website may not function correctly.

11. Marketing Communications

Where permitted by law, we may send you information about our products, services or promotions.

You may opt out of receiving marketing communications at any time by using the unsubscribe option or by contacting us directly.

Service-related communications necessary for your transactions or account administration may still be sent.

12. Disclosure of Personal Information

We may disclose your personal information where necessary to provide our services or where required by law.

Your information may be disclosed to:

• Banks and financial institutions.
• Payment processors and remittance partners.
• Overseas payout partners.
• Identity verification providers.
• Fraud prevention service providers.
• Information technology service providers.
• Cloud hosting providers.
• Professional advisers including auditors and legal advisers.
• Government departments.
• Regulatory authorities.
• Law enforcement agencies.
• Courts and tribunals where required by law.

We only disclose personal information that is reasonably necessary for the relevant purpose.

13. Overseas Disclosure of Information

As an international money transfer provider, we may disclose personal information to financial institutions, banks and payout partners located outside Australia where necessary to complete your requested transaction.

Such disclosures are limited to the information reasonably required to process and complete your transfer.

By using our services, you acknowledge that overseas recipients and service providers may be located in jurisdictions with privacy laws that differ from those in Australia.

14. Data Security

Global Forex Pty Ltd takes reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Our security measures may include:

• Secure servers.
• Encryption technologies where appropriate.
• Access controls for authorised personnel.
• Password-protected systems.
• Network monitoring.
• Regular security reviews.
• Secure document storage.

Although we implement reasonable safeguards, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

15. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services.
• Meet legal and regulatory obligations.
• Comply with record-keeping requirements.
• Resolve disputes.
• Detect fraud.
• Enforce our legal rights.

When personal information is no longer required, it will be securely destroyed or de-identified where appropriate.

16. Access to Personal Information

You may request access to the personal information we hold about you.

Before providing access, we may request sufficient information to verify your identity.

Access requests may be refused in limited circumstances where permitted by law.

17. Correction of Information

If you believe the personal information we hold is inaccurate, incomplete or out of date, please contact us.

We will take reasonable steps to correct the information where appropriate.

18. Third-Party Websites

Our website may contain links to third-party websites.

Those websites operate independently of Global Forex Pty Ltd.

We are not responsible for the privacy practices, content or security of external websites.

Users should review the privacy policies of third-party websites before providing personal information.

19. Children's Privacy

Our services are intended for individuals aged 18 years or older.

We do not knowingly collect personal information from children.

If we become aware that personal information relating to a child has been collected without appropriate authority, we will take reasonable steps to delete that information.

20. Australian Privacy Laws

Global Forex Pty Ltd is committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.

21. Changes to this Privacy Policy

We may amend this Privacy Policy from time to time.

The updated version will be published on our website and will become effective from the date of publication.

Customers are encouraged to review this Privacy Policy periodically.

22. Contact Us

If you have any questions regarding this Privacy Policy or the way we handle your personal information, please contact us:

Global Forex Pty Ltd

54 Marion Street
Harris Park NSW 2150
Australia

Phone: +61 400 605 068

Email: info@globalforex.au

Website: www.globalforex.au

23. Privacy Complaints

If you believe that we have breached your privacy or mishandled your personal information, you may submit a complaint to us by email or in writing.

We will acknowledge your complaint and aim to investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

24. Governing Law

This Privacy Policy is governed by the laws of the Commonwealth of Australia and the State of New South Wales.

Any disputes arising in connection with this Privacy Policy shall be subject to the jurisdiction of the courts of New South Wales, Australia.