The sender will be issued with a Unique Pin code which needs to be provided at the time of collection. The receiver will also need to confirm the amount and provide proof of Identification which is essential for collecting the payment

We aim to avoid transaction charges for all our customers however some destinations have a fee that we cannot avoid. This breakdown will be provided before you send money on our website.

For payment collection, receiver needs to provide the following:

• Transaction number (also known as payment number, pin number or pin code)

• Beneficiary’s valid photo ID as per destination country

Proof of ID

• Colored Passport Copy

• Colored copy of full Austraila driving license

Proof of address

• Utility bill

• Bank statement

• Credit card statement

• Official letter from any Australia Government body

Proof of funds: As per declared Source

• Proof of funds: As per declared Source

• Pay/wage slips

• Credit card statement (document should contain identification such as name and account number)

• House sale receipt, car sale receipt, etc

• Bank loan documents (including mortgages)

Depending on the country and the sending method these times differ, ultimately the funds will be ready to collect within a 24-hour timeframe (Bank holidays and Public Holidays or any other reasons beyond control may affect this timeframe).